Frequently asked questions

Shipping is all about destination and weight, you can find the build up for USA below: If your country is outside of the EU and not available for checkout, plz contact us. Currently in the system: USA, Norway, Canada, Australia, China, Belgium, South-Korea ... Weights are calculated as following: 330ml = 0,83 kg 375ml = 1kg 750ml = 1,8kg Magnum = 3,2 kg Contact us if your checkout shows shipping costs of $99,999. We will review the situation and explore options to optimize your shipping.

Your order has exceeded 60 kg, plz send us an e-mail with the bottles in your order and we will make a custom invoice with the correct shipping added. The shipping calculator has it's limitations unfortunatly. info@belgianwhalez.com

When u have received your bottles it's best to lay your lambics down like they are at the breweries themselves. Other beers should be stored upright unless they have a cork aswell, then u have free choice. The best temperature is around 12° Celcius (+-55F) and with little to no fluctuation. The place should be completely dark since UV-light breaks down the hopcomponents and others, giving off-flavours as it does. Humidity should be around 55 - 70%, to moist and it is possible that mold starts to form and your labels get damaged, to low and the corks may 'shrink' (high quality corks are designed not to shrink).

Delivery can take 3 to 21 working days. On very rare occasions it could take longer. Average time is around 7 days.

Always accept the package. Message us within 24 hours after delivery with clear and high quality pictures of everything of the broken bottle and rest of the package. Send them to info@belgianwhalez.com

Contact us if you are looking to ship within the European Union.

We try to answer your questions as soon as possible as we most likely live in different timezones. Aiming to do this within 24 hours of your post.

At this point it is not possible to have multiple currencies.